General requests:

Loan maturing/matured and you are requesting an extension: send request to [email protected] Loan payoff request: send request to [email protected] If you want to know if we have received a payment which was sent: call 800-829-1585 dial zero and request this information from the PLM employee

If you want to know terms of your loan (prepayment penalty, maturity date, interest rate, etc.: call 800-829-1585 dial zero and request this information from the PLM employee

Servicing Policy Memo:

This servicing policy statement is a general guideline of our policies and represents highlights of the most frequent areas of concern.

You may send your payments by mail or by any other reasonable carrier service or you may deliver your payments to our office. Payments are credited as of the date of receipt in our office, not the day you deposit the payment in the mail or by deposit with any other carrier service.

All payments are considered due and payable on the scheduled due date (typically the first day of the month). This date is located on your payment coupons. Any payment made after that date is considered late. By law, we cannot assess a late charge on your account until the number of days designated as late days has passed since the scheduled due date. However, you are considered technically late one day after the scheduled due date.

Should we receive funds for more than the payment amount and you want them to be applied as an additional payment, the overage received must be for a full payment amount and an instruction must be given that it is for an additional payment. If the instruction is not given and a full additional payment is not received, the additional amount may be applied as stated in the note, or if not directed in the note, as unpaid amounts due on the loan.

Any returned checks are subject to a $25.00 return check charge. This is an administration fee. In addition, if we receive more than two returned checks during the life of your loan, we will place your account on a certified funds basis. We will be unable to accept any personal checks after that time. You will be notified by mail of this change of circumstance.

You are required to maintain adequate fire insurance on your property (unless this is unimproved property). Not only are you responsible for maintenance of an adequate policy naming PLM as the correct loss payee, but it is up to you to be sure we have a current policy in our file at all times. Should your policy neglect to name PLM as the correct loss payee, lapse, cancel, have insufficient coverage, or should you change insurance company/agent, it is your responsibility to be sure they send the new policy with all the correct criteria to us. Again, if we do not have this, we have the option of obtaining force-placed insurance and billing your account. Should your loan contain default interest, you may not see this on every borrower statement you receive.

You are required to notify us in writing if you have a change of address. Until we receive this notice, all correspondence, coupons, year-end statements, etc., shall be mailed to the address stated on your Deed of Trust, or given to us by your former servicer.

Please be aware that should we receive a request for a Verification of Mortgage or Payoff Demand, upon completion of the information, there will be a $25.00 fee added to your account for the processing of the Verification of Mortgage and a $30.00 fee added to your account for the processing of the Payoff Demand.

If we must advance any funds on your senior mortgage, pay fire insurance, taxes or any other amount necessary to protect the security of our loan, you must pay interest at the rate specified in the Note for the time the funds are outstanding. Furthermore, the lender(s) may give us an instruction to commence foreclosure to seek repayment of these amounts. This expense can be quite costly.

We will not allow a loan to become delinquent without filing foreclosure. It is very important that any notices sent by us to you be read entirely and all deadlines met. We may or may not call you before we record a foreclosure notice. Of course, if you have a problem that might lead us to assist you in some way, please feel free to contact us. The cost of foreclosure is very expensive and damaging to your credit.

Each loan payment required pursuant to the terms of the promissory note and/or deed of trust must be paid and delivered by the Borrower, whether in the form of a check drawn on, electronic or wire transfer from, or as a charge to or debit against the bank account issued to the Borrower, or is in the form of a cashier’s check or money order identifying the Borrower as the party against whose funds the cashier’s check was drawn or the money order was issued.

Any change or alteration in the requirement that each loan payment is made from funds belonging to the Borrower must be approved, in advance, by PLM and the Lenders/Investors holding the loan evidenced by the promissory note and secured by the deed of trust. Such approval if granted may be subject to the imposition of a change of records fee, assumption fees, changes in loan terms, and the execution by the transferee of an assumption of liability agreement (as authorized or required in the promissory note and deed of trust evidencing and securing the loan).

The proposed change or alteration must be requested in writing, signed by the Borrower, and delivered to the offices of PLM either via U.S. first class mail, postage prepaid; fax transmission; or email. The receipt of the request must be acknowledged in writing by PLM. Approval of the request by PLM and the Lenders/Investors, including the payment of required fees and the execution of documents referred to in this Notice and as may be required in the promissory note and deed of trust, shall be in writing and must occur in advance of any loan payments to be paid and delivered by a Payor other than the Borrower.

Loan payments paid and delivered by a Payor other than the Borrower in a manner inconsistent with the requirements described in this Notice, whether processed or returned to the Payor by PLM, will not constitute a waiver of the foregoing requirements and will not result in a legally sufficient notice to PLM, to the Broker who originated the loan, or to the Lenders/Investors holding the loan that any change in the status of the Borrower identified in the promissory note and deed of trust or in the title to the security property (whether arising from an equitable or fee transfer or further encumbrance) has been accepted or approved by PLM and said Lenders/Investors.

Under the law, it is unlawful for a “Loan Servicer” to make “secret profit”. So, when a Loan Servicer is involved with the servicing of the loan, a Servicer may not earn interest on the funds in a trust account unless it is to the benefit of the actual owner of the funds. This paragraph is to put the Borrower on notice that although interest is not paid to the “Servicer”, there may be a lower cost basis given by the bank to the Servicer for the monthly analysis performed on the trust account(s). Said lower cost be reflective on the balances in the accounts.

Our goal is to keep problems to a minimum. We pride ourselves on our desire to deal with all of our customers on an even handed basis. Communication is always a key to resolving any difficulty. If you should ever have any questions regarding your account, please feel free to contact us at 1-800-829-1585 or 408-370-4030.

Important Notice: PLM does not have a proprietary loan modification or forbearance program. Should your account fall delinquent or some other default occur, PLM does not offer an assistance program. It would be up to you to contact PLM and discuss the issue(s). We would then contact the lender(s) to discuss the issue(s) with him/her/them. Please keep in mind that the lender of your loan is a private investor, and PLM works from direct instruction from the lender.